GARAGE FORCE

PRIVACY POLICY & TERMS OF SERVICE

Effective Date: January 1, 2026

Garage Force (“Garage Force,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy and Terms of Service (“Agreement”) govern your access to and use of our website, forms, communications, and services provided by Garage Force and its independently owned and operated franchise locations.

By submitting a form, requesting information, engaging services, or communicating with us, you agree to this Agreement.

SECTION 1 – INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Physical address
  • Project details
  • Payment information (processed securely by third-party providers)
  • Communication preferences
  • Website usage data (via cookies and analytics tools)

Information may be collected through:

  • Website contact forms
  • Estimate requests
  • Phone calls
  • SMS opt-ins
  • CRM systems
  • Invoices and payment portals

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to inquiries
  • Provide estimates
  • Schedule installations
  • Send invoices and payment reminders
  • Provide installation updates
  • Send warranty information
  • Request reviews and referrals
  • Provide customer service
  • Send marketing communications (with consent)

Communications may include:

  • Lead follow-up sequences
  • Estimate reminders
  • Invoice notifications
  • Installation confirmations
  • Warranty and completion messages
  • Review and referral requests
  • Past customer updates or newsletters

SECTION 3 – SMS / TEXT MESSAGING TERMS (A2P COMPLIANT)

If you provide your mobile number and consent to receive text messages, you may receive automated SMS communications related to:

  • Inquiry follow-ups
  • Estimate notifications
  • Invoice reminders
  • Installation updates
  • Customer support
  • Review or referral requests
  • Marketing communications (if opted in)

Message frequency varies depending on your interaction with Garage Force.

Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After opting out, you will no longer receive SMS messages unless you opt back in.

Consent to receive SMS messages is not a condition of purchase.

Mobile Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 4 – EMAIL COMMUNICATIONS

If you provide your email address, you may receive:

  • Estimate communications
  • Installation updates
  • Invoice notifications
  • Warranty information
  • Marketing communications (if opted in)

You may unsubscribe from marketing emails at any time via the unsubscribe link.

Transactional emails related to active projects may continue until services are complete.

SECTION 5 – FRANCHISE RELATIONSHIP

Garage Force locations are independently owned and operated franchise businesses.

Garage Force provides branding, systems, technology platforms, and operational standards. However, each local franchise location is solely responsible for:

  • Estimates
  • Contracts
  • Installation services
  • Warranties
  • Payment collection
  • Customer service
  • Local operations

Any service agreement is between you and the specific franchise location performing the work.

SECTION 6 – ESTIMATES, INVOICES & PAYMENTS

Estimates:

  • Are valid for the timeframe stated
  • May be subject to change based on site conditions
  • May require deposits

Invoices must be paid in accordance with the stated payment terms.

Failure to pay may result in delays, fees, or collection actions where permitted by law.

Payment information is processed securely through third-party providers.

SECTION 7 – INSTALLATION & SCHEDULING TERMS

Installation dates are scheduled based on availability.

Garage Force is not responsible for delays caused by:

  • Weather
  • Site access issues
  • Surface condition changes
  • Supply chain disruptions
  • Events beyond reasonable control

Customers are responsible for preparing the jobsite according to provided instructions.

SECTION 8 – WARRANTIES

Warranty coverage is governed by the specific written warranty issued at the time of installation (e.g., VeriFloor® warranty registration).

Warranty terms may vary by location and scope.

Failure to register or comply with maintenance requirements may affect warranty eligibility.

SECTION 9 – DATA SECURITY

We implement administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or mobile networks is 100% secure.

SECTION 10 – COOKIES & ANALYTICS

We may use cookies and analytics tools (such as Google Analytics) to:

  • Improve website performance
  • Analyze usage trends
  • Enhance user experience

You may disable cookies through your browser settings.

SECTION 11 – DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes

SECTION 12 – THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party providers for:

  • CRM management
  • SMS delivery
  • Email communications
  • Payment processing
  • Scheduling tools
  • Analytics

These providers are contractually required to safeguard information.

SECTION 13 – INTELLECTUAL PROPERTY

All website content, branding elements, logos, trademarks, and materials are the property of Garage Force International and may not be used without written permission.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Garage Force shall not be liable for:

  • Indirect or consequential damages
  • Communication delivery failures
  • Automation delays
  • Service interruptions outside reasonable control

Total liability shall not exceed the amount paid for services rendered.

SECTION 15 – DISPUTE RESOLUTION

Disputes shall be governed by the laws of the state in which services were performed or as specified in the service agreement.

Parties agree to attempt good-faith resolution before legal action.

SECTION 16 – CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

SECTION 17 – YOUR RIGHTS

Depending on your state of residence, you may have rights to:

  • Access personal data
  • Correct inaccuracies
  • Request deletion
  • Opt out of marketing communications

To exercise these rights, contact your local Garage Force representative.

SECTION 18 – CHANGES TO THIS AGREEMENT

Garage Force may update this Agreement at any time.

Updates will be posted with a revised effective date.

Continued use of services constitutes acceptance of changes.